Last Updated: March 2026
Astello LLC uses text messaging to communicate with customers regarding HVAC services, including scheduling estimates, appointment confirmations, project updates, and responding to customer inquiries submitted through our website (https://astello.us/) or by phone.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. ASTELLO LLC We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won’t share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn’t modify our general Privacy Policy, which may govern our relationship with you in other contexts.
We may collect the following information:
Name
Phone number
Email address
Service address
Project details related to HVAC services
Any information you provide through forms, calls, or messages
We collect information through:
Website contact forms
Phone calls
Text messages (SMS)
Direct communication with customers
We use your information to:
Respond to inquiries
Schedule estimates, service, and installations
Send appointment confirmations and reminders
Provide service updates and follow-ups
Communicate about your HVAC project
By providing your phone number, you consent to receive text messages from Astello LLC related to your inquiry, appointments, and services.
Message frequency may vary
Message and data rates may apply
You can opt out at any time by replying STOP
You can reply HELP for assistance
We only send messages to customers who have provided consent through our website, by phone, or through direct communication.
We obtain consent to send text messages through:
Website forms with an opt-in checkbox
Verbal consent during phone calls
Consent is not a condition of purchase. You may opt out at any time by replying STOP.
We respect your privacy.
We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes.
We may use service providers (such as communication platforms) strictly to operate our business and deliver services.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
You have the right to:
Request access to your personal information
Request correction or deletion of your information
Opt out of communications at any time
To make a request, please contact us using the information below.
Our website may use basic cookies or analytics tools to improve performance and user experience. This information does not personally identify you.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
